https://careers.sagemcom.com/handlers/offerRss.ashx?LCID=1033&Rss_Profile=4425 en-US https://careers.sagemcom.com/Pages/Offre/detailoffre.aspx?idOffre=2024&idOrigine=502&LCID=1033&offerReference=2026-2024 Unlimited-term contract <b>Contract : </b>Unlimited-term contract<br /> <b>Job details : </b><br /> Key Responsibilities Assist in resolving field issues reported by Australian utilities, ensuring fast and accurate diagnostics across hardware, firmware, legal metrology, RF communications, and network behavior. Support the local team in managing day‑to‑day technical topics related to customer operations. Perform pre‑testing activities to ensure product readiness prior to customer trials or deployments. Conduct on‑site testing at customer facilities and participate in pilot deployments and large‑scale rollouts. Oversee and manage the full RMA process, including the creation, tracking, and coordination of RMA cases, collaboration with headquarters, follow‑up on turnaround times, and ensuring proper root‑cause analysis and closure of returned equipment. Document customer issues and product defects, ensure correct escalation, and track them through to closure. Provide clear, structured, and regular reporting of activities to internal and external stakeholders. Suggest improvements to installation procedures, product configuration, and interoperability processes. Contribute to the global effort to accelerate readiness across the full smart water metering product range.<br /><br /> Profile  Engineering degree or equivalent experience in electronics, telecommunications, embedded systems, or IoT engineering. Solid understanding of smart metering systems, embedded electronics, and IoT communication technologies. Experience with RF communication protocols used in metering environments. Knowledge of field testing tools, data collection systems, and debugging/logging methodologies. Ability to troubleshoot system integration issues involving head‑end systems and third‑party platforms. Experience managing RMA workflows, including tracking, escalation, and technical analysis of returned products. Ability to manage multiple priorities and operate effectively in a fast‑moving technical environment. Strong communication and relationship‑building skills with customers, internal teams, and partners. Proactive, autonomous, and capable of handling both routine and complex tasks. Customer‑focused and results‑oriented. Experience working with utilities or industrial field deployments is an advantage. Availability for occasional travel within Australia and internationally. Sagemcom is an disability friendly company.<br /> Fri, 10 Apr 2026 22:06:07 Z