https://careers.sagemcom.com/handlers/offerRss.ashx?LCID=1036&Rss_JobCountry=34 fr-FR https://careers.sagemcom.com/Pages/Offre/detailoffre.aspx?idOffre=2144&idOrigine=502&LCID=1036&offerReference=2026-2144 VIE <b>Contrat : </b>VIE<br /> <b>Description du poste : </b><br /> Responsibilities include: - Analyze and provide accurate technical responses to RFI, RFP, and RFQ issued by local operators and customers. - Act as the primary technical interface between customers and R&D teams, ensuring a clear understanding of customer requirements and verifying solution compliance. - Deliver pre-sales technical support, including product demonstrations, laboratory evaluations, proofs of concept, and technical presentations. - Prepare, document, and maintain clear summaries of customer interactions, including meetings, conference calls, and technical workshops. - Participate in customer interoperability, integration, and acceptance testing, and document, analyze, and communicate test results internally. - Take full ownership of customer-reported issues from initial reporting through resolution, including issue reproduction in the lab, root-cause analysis, and validation of corrective fixes. - Provide on-site technical support to investigate, screen, and distinguish real versus false issues reported from the field following product commercial launch. - Contribute to product software development, including code contributions, bug fixing, feature enhancements, and validation activities, particularly for issues and requirements identified through customer deployments and field feedback. - Collaborate with suppliers, discuss technical topics, analyze, integrate and fix 3rd party software - Produce clear and concise documentation of customer requirements, field feedback, and project constraints for internal Product Management and Development teams. - Build, develop, and maintain strong, long-term relationships with customers, acting as a trusted technical advisor<br /><br /> Education: Engineering degree in Computer Science, with a specialization in Telecommunications. Technical Skills & Experience: Hands-on experience in engineering or technical roles, with expertise in one or more of the following areas: IP Networking: IPv4/IPv6, GRE, L2–L4 QoS, Multicast, VPN WAN Access Technologies: A/VDSL, DOCSIS, G/EPON, 10G-PON, LTE/5G Voice Technologies: SIP, MGCP/NCS, PacketCable, VoLTE Wired LAN: Ethernet, MoCA, G.hn, PLC Wireless LAN & IoT: Wi-Fi, Mesh networks, Zigbee, Bluetooth Device Management Protocols: TR-069 / TR-181, USP, SNMP Languages: Fluent in English, both spoken and written. Soft Skills: Strong interest in technology and solving complex technical problems Excellent interpersonal and communication skills (both written and verbal), with the ability to communicate across technical and non-technical audiences Team player with a proactive and self-motivated mindset Able to work effectively in an international, multicultural environment Strong analytical and synthesis abilities Sagemcom est une entreprise handi-accueillante.<br /> Fri, 19 Jun 2026 07:22:21 Z