About Sagemcom
Sagemcom is a leading global technology integrator specializing in broadband, video, and smart energy solutions. Our teams around the world innovate every day to deliver custom, high performance, and responsible technologies to telecom operators and utilities.
Today, Sagemcom is:
• 🌍 The world's #1 provider of broadband solutions (home gateways and associated software services)
• 📺 A leading provider of video and audio solutions (4K video hubs, Video SoundBox™)
• ⚡ The leading European provider of smart grid solutions (smart meters, smart grids, rural electrification, IoT)
In 2025, Sagemcom reported €2.4 billion in revenue and employs 6,500 people across more than 50 countries.
Committed to sustainability and social responsibility, Sagemcom became a mission driven company in January 2022.
👉 Want to shape the future of connected homes and networks? Join us.

Why join our Dallas R&D team?
• Work on next generation residential gateways and Wi Fi technologies deployed worldwide
• Be part of a global R&D organization with strong local ownership and decision-making
• Collaborate with hardware, RF, software, mechanical, and chipset partners
• See your designs go from concept to mass production
• Thrive in a fast paced, innovative, and multicultural environment

Position Overview

Job title: Lab QA Technician – Software Validation M/F

Location: Sagemcom Dallas US R&D Center

Contract: Full‑time, permanent position

We are seeking a Lab QA Technician to join our R&D organization responsible for broadband products (Internet Gateways), operating in a global engineering environment with teams located in the US, France, and offshore development centers.

In this role, you will contribute to the quality assurance and validation of embedded software and systems, while actively participating in the continuous improvement and modernization of our lab infrastructure, test environments, and quality tools.

 Mission statement

As Lab QA technician, you play a key role in ensuring product quality, reliability, and performance, with a clear objective: customer satisfaction and product excellence.

You will support validation activities across development phases, from early prototypes to pre‑certification and customer readiness.

Your main responsibilities include:

Lab Infrastructure and Equipment Management

• Define, specify, and maintain all equipment required for lab activities (RF chambers, traffic generators, automation tools, automated endurance and stability racks etc.)
• Work with suppliers to evaluate, quote, purchase, install, and configure lab equipment.
• Ensure equipment lifecycle management, calibration, and continuous improvement.
   

Lab Operations

• Define and maintain lab layout and organization to optimize efficiency, scalability, and safety.
• Organize and govern sharing of lab resources across multiple teams and projects.
• Ensure high availability, stability and proper utilization of test environments.
   

Prototyping & Assembly

• Support preparation of samples for internal testing, customer demonstrations, and certifications.
• Follow procedures to:
  • Reprogram device personalization information (login, passwords, serial numbers, MAC addresses..)
  • Upgrade and downgrade embedded software / firmware versions.
  • Verify correct functionality of all device I/O interfaces.
• Track and document sample configurations and software versions.

Testing and Validation

• Execute software, system-level, and integration testing in lab and, when required, field environments.
• Perform Wi-Fi validation testing, including:
  • Coverage and range
  • Throughput and performance
  • Stability and endurance
• Support validation campaigns by
  
  • Executing test plans and test cases
  • Collecting, analyzing, and reporting results
  • Identifying defects and supporting root cause analysis
• Reproduce issues reported by engineering teams, customers, or field deployments.

Education & Experience

• Associate or Bachelor’s degree in Electronics, Electrical Engineering, or a related technical field.
• Relevant hands-on experience may be considered in lieu of formal education.
• Experience in broadband, networking, or embedded systems is a strong plus.
   

Technical Expertise

• Knowledge of validation methodologies for embedded systems and networking products
• Experience with broadband technologies: Wi-Fi, 5G/LTE, GPON/EPON, DOCSIS
• Familiarity with:
  • Embedded Linux environments
  • Firmware upgrade processes
  • Networking concepts (IP, routing, DHCP, NAT – basic level)
• Experience with automation frameworks and scripting (Python, test orchestration tools).

 Soft Skills

• Ability to troubleshoot and diagnose technical issues methodically.
• Autonomous, proactive and willingness to learn.
• Ability to work in a collaborative, fast-paced, international environment.
• Clear and concise communication with engineers and cross-functional teams.
• Strong sense of ownership and quality mindset.

Sagemcom est une entreprise handi-accueillante.

Benefits :

· 401(k)

· Health Insurance

· Dental insurance

· Vision insurance

· Paid time off